Frequently Asked Questions (FAQ)

Q: What is your refund and return policy?
A: You can review our full Return Policy here.

Q: Before returning an item, what should I do?
A: Please read the Returns Policy and complete the Returns Form before sending anything back. Only approved returns will be accepted at the address below.

Return Address (for approved returns only):
S7-344123 BCK Performance, 604 Carson Dr., Bear, DE 19701.

Q: How do you handle my personal information?
A: Your privacy is very important to us. See our Privacy Policy here.

Q: Where can I read your Terms of Use?
A: Our Terms of Use are here.

Q: Do you ship internationally?
A: Please check our Shipping Policy for timelines, fees, and restrictions here.

Q: How can I manage my cookie preferences?
A: Our website has a fixed Manage Cookies button visible at all times. By clicking it, you can review and change your consent preferences at any time.

Q: Is your website accessible?
A: Yes. Read our Accessibility Statement: https://www.heldperformance.com/accessibility

Product Quality & Safety

Q: Are Held Performance supplements third-party tested?
A: Yes. All of our supplements are third-party tested to ensure purity, potency, and quality.

Q: Do your products contain banned substances?
A: No. Our formulas are carefully developed and do not contain substances prohibited by major sports organizations.

Q: Where are your products manufactured?
A: Our supplements are manufactured in the USA in facilities that follow cGMP (Current Good Manufacturing Practices) standards.

Q: Are allergens processed in your facility?
A: Our products are manufactured in a facility that may also process milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans, and sesame. Please check product labels for allergen statements.

Usage & Safety

Q: Who should avoid using these supplements?
A: Individuals with any medical condition, pregnant or nursing women, and anyone under 18 should avoid use unless directed by a healthcare professional.

Q: Can I take these supplements with medication or other supplements?
A: If you are taking prescription medication or using other dietary supplements, consult your physician before combining them with Held Performance products.

Q: What if I experience side effects?
A: Discontinue use immediately and consult your physician if you experience any adverse reactions.

DSAR (Data Subject Access Request)

Q: What is a DSAR (Data Subject Access Request) form?
A: A DSAR form lets you exercise your privacy rights (such as accessing, correcting, deleting, or exporting your personal data, and managing consent). Submitting a DSAR helps us verify your identity and process your request securely and within legal timeframes.

Q: Where can I find and submit the DSAR form?
A: You’ll find the DSAR Form link in the footer of our website (usually labeled “DSAR,” “Privacy Request,” or “Data Request”). You can also use this direct link here.

FDA Disclaimer

Q: Have these statements on the site been evaluated by the FDA?
A: No. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.